Get in Touch — We're Here to Help
Akunpy is known for the most responsive support among subscription sharing platforms in Indonesia. Average response under 5 minutes during business hours (07:00-23:00 WIB). Indonesian native team also fluent in English for international users.
Ways to Contact
WhatsApp (FASTEST)
+62 852-1670-3743 — direct chat with support team. 24/7, average response <5 minutes during business hours.
Telegram
@AkunpyOfficial — official channel with active community. Bot support + human team.
Email
[email protected] — for detailed questions or formal requests. Response 1-4 hours.
Live Chat Dashboard
Login to akunpy.com → click chat icon. Available 07:00-23:00 WIB.
Social Media
Instagram @akunpy, TikTok @akunpy, Twitter @akunpy — for product updates and community.
Press / Media
[email protected] — for press release, interview, partnership. Response within 24 hours.
Which Channel to Use?
| Channel | Use Case | Response Time |
|---|---|---|
| Urgent questions, technical, refund | <5 min (business hours) | |
| Telegram | Community discussion, updates | <5 min |
| Official, document, complaint | 1-4 hours | |
| Live Chat | When logged in dashboard | <10 min |
| Social Media | Public comments, feature requests | 24 hours |
FAQ — Contact
- How do I contact Akunpy support?
- Fastest: WhatsApp +62 852-1670-3743. Or Telegram @AkunpyOfficial, email [email protected], or live chat at akunpy.com dashboard.
- What's the response time?
- Under 5 minutes average during business hours (07:00-23:00 WIB). Max 1 hour off-hours for urgent. Email 1-4 hours.
- Is support 24/7?
- WhatsApp and Telegram channels active 24/7. Team on shift for emergencies. Email + dashboard tickets answered within 1-4 hours by priority.
- What languages?
- Indonesian (primary) and English. Technical team fluent in both.
- Press/media inquiries?
- [email protected] for press release, interview, quotes. Response within 24 hours.
Reach out now
WhatsApp is fastest — instant chat with our support team.